The general problem seems to be balance. One day, you'll get a mocha that is remarkably bitter and has only the faintest taste of chocolate. The next, you'll get something more akin to hot cocoa - and this is all from the same shop! The efficiency is also somewhat lacking. Our espresso drinks can take 5-10 minutes. In Seattle, if the customer does not have his or her coffee within 2 minutes, they are considered well within their rights to burn the establishment to the ground.
All in all, I definitely have learned to appreciate the fare we receive from Starbucks and Seattle's Best . . . but Tully's can still go straight to hell.

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